FAQs

Answers to your Questions

General Questions

bookDlook brings you the entire experience of in-store shopping, online. Select from a wide variety of expertly curated designer garments and customize them to co-create your own designer masterpiece.

Based on your height,weight and bust measurements our handy measurement tool calculator gives you 36 measurements of your body that can also be edited to suit your preferences. Customizing and Purchasing Designer wear is now possible with just a click!

In a world where time is money, we are all about making your shopping experience hassle free.

Step 1 – Click

To start with bookDlook all you’ve got to do is , click on the most appealing outfit from the rack of clothes. You could choose the outfit based on various aspects like your body type, occasion or complexion.

Step 2 – Pick

The Perfect Outfit is a Flawless Blend of the Right Color, Correct Fit, a Flattering Neckline, Beautifully cut Sleeves and Stunning Embroidery. We let you Play Around with all these Aspects and Create the Perfect Masterpiece. Once Happy with your creation , you can place the order, make the payment and bookDlook.

Step 3 – Made to Fit

Life isn’t Perfect, but your Outfit can be! Flaunt your Curves in a Well-Tailored Outfit, Just Enter your Precise Height, Weight and Bust Measurements into our Measurement Tool Calculator that would be mailed to you after you’ve placed your order with bookDlook and leave the rest on our Fabulous designers.

bookDlook launches the Gennext concept of Stitch It which is an absolute Bang for your Buck!

We keep it simple “Your Outfit Your Choice ”
Stitch it gives you the opportunity to be the Designer for your own Dream Outfit.

It allows you to wear your Imagination just with the help of a few clicks.
You get to choose from a wide variety of designs available in our Design Bank or you can upload the image of a design you want made.
Once we receive all your details our in-house Fashion Designer Team will email you the final look with a quote for you to make the purchase .
The Outfit is your choice , made to your size and delivered to your Door Step.

So if you Dream it just Stitch It!

Georgette, Taffeta, Silk or Cashmere; we know your inner fashionista has a specific look in mind. Whether you want to look like poetry, a supermodel or a million bucks; our talented designers are ready to bring your dream outfit to life.

To get this creative process started, you just need to follow a few simple steps!

Step 1

Upload a recent full length image of yourself. Or check out the sketches from our style bank!

Step 2

What you would like designed. A saree or A Lehenga?

Step 3

The customizations begin.
It’s all about your design. Give us the specifics so we can get closer to your idea of the perfect outfit.

Step 4

Input your details in our measurements tool calculator.

Step 5

Select the most suitable price range.

Step 6

Select the delivery date and submit your details for a quote.

We’re as excited about your outfit as you. Once you submit your details, our in house fashion designers will be briefed and we will get back to you with something inspiring within a few days.

Orders

Mail us your alteration details on [email protected] or contact us on +91 9920868555 for any help.

After an alteration request has been submitted it will take up to 15 to 21 days for you to receive the garment depending on the type of garment and the nature of the alteration.

All alterations will be done free of cost within a period of 1 month from the date of delivery.

You can check your order status by clicking on My Account Icon on the Menu Tab and select Orders .

For more clarity you could contact us on +91 9920868555.

No, you cannot cancel or change your order. This is because every outfit is custom made as per customer size and preference.

Unfortunately no, we do not arrange reverse pick ups.

You have two options:

1.You can choose from the standard size chart available on every product page and select the right option for yourself.

2.Once the order is confirmed and the payment is made for the same, an email would be sent to you that provides access to our measurement tool calculator that provides 95% accuracy. This calculator will help you derive 36 body measurements that can be further edited as per your comfort and sent to us.

bookDlook maintains record of your measurements at every given point. You can also keep us posted if there are any changes in your measurements for convenience for future purchases.

Alterations are free for a period of one month post delivery of the product. You can mail us all the alteration details or contact us on  +91 9920868555  for any help. There will be no reverse pick ups for alterations. The customer will have to ship the outfit to bookDlook office.

International Shipping

Yes, we ship internationally at standard courier charges.

Make the Payment online and place your order with bookDlook. You can mention the required address for delivery. For any further assistance please contact us on [email protected] or call us on +91 9920868555.

Yes, the shipping charges will be as per the standard courier charges.

We only ship out prepaid orders. You can make online payments.

Yes there is a minimum order value of Rs.10000 to ship internationally

The Delivery time span is mentioned on every product. We do not take into account Public Holidays and Weekends.

Yes. It will be shipped in the same box if the order has been placed at the same time. However, if the delivery timelines of different products differ then they will be shipped separately.

It also depends on how big or small the order is. However, if it is one product it will be shipped in the same box.

We do not take any returns as they are all customized products as per the customer recommendations. Please email us with the list of products you need to exchange and the reason. Our customer service team will get in touch with you in 1-2 business days. We try our best to ensure that our products reach you defect and damage free but in the off chance this happens, please share images with us as well. This will help us solve your query faster.

No. We do not arrange reverse pick ups

Alterations are free for a period of one month post delivery of the product. You can mail us all the alteration details or contact us on +91 9920868555  for any help. There will be no reverse pick ups for alterations. The customer will have to ship the outfit to bookDlook office.

Domestic Shipping

We have Free Shipping on all orders across India.

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at [email protected] and we will take care of the rest.

You can contact us on +91 9920868555 or email us on [email protected] .Our Team would respond back within 24 hours.

Once the order is placed, the delivery schedule mentioned on the product page will be applicable.
There is a possibility of a delay in the delivery owing to Sundays and Public Holidays being excluded from our delivery schedule.

Yes. It will be shipped in the same box if the order has been placed at the same time. However, if the delivery timelines of different products differ then they will be shipped separately.

It also depends on how big or small the order is. However, if it is one product it will be shipped in the same box.

We do not take any returns as they are all customized products as per the customer recommendations. Please email us with the list of products you need to exchange and the reason. Our customer service team will get in touch with you in 1-2 business days. We try our best to ensure that our products reach you defect and damage free but in the off chance this happens, please share images with us as well. This will help us solve your query faster.

No. We do not arrange reverse pick ups

Alterations are free for a period of one month post delivery of the product. You can mail us all the alteration details or contact us on +91 9920868555  for any help. There will be no reverse pick ups for alterations. The customer will have to ship the outfit to bookDlook office.

We do not take any returns as they are all customized products as per the customer  recommendations.

Payments

We have the following payment options. Choose the one that is most convenient for you.

1.Online Payments via Credit or Debit Cards –  We accept Visa, MasterCard and American Express cards.

2.Payment through Net Banking or e-wallets is also accepted

Contact our Customer Service Team on +91 9920868555 or at [email protected] for further assistance.

No, there is no option for payment through Cash on Delivery.

My Account

Yes, it can be done in the ‘My Account’ section.

You can register by clicking on the Registration Icon image on the header tab. It’s an easy way to be in the know about of the new trends on bookDlook and to keep track on your order status. You even checkout faster on all future orders once you sign up.

You can Subscribe/Unsubscribe from our services anytime from the ‘My Account’ section.

Select ‘Forgot Password’ on the login screen and you will immediately receive a ‘reset password’ link on your registered email ID with us.

Any unanswered questions? Contact Us: Mail / Phone